Country or Region:

EMEA

Industry:

Hospitality Industry

Customer Profile:

Compass Group PLC is a multinational organisation, with its Head Office in the United Kingdom.

Compass Group SA employs over 6,500 people nationally at over 450 contract sites. Compass

Group offers a range of services from hospitals, mining villages, staff restaurants, secondary and tertiary educational institutions to travel concessions. Compass employs support staff in their offices situated around the country, ranging from administration and finance to purchasing and human resources. Clients and customers benefit from both local expertise in all of these sectors and the significant international resources of the parent company, Compass Group PLC

The Fraxion Spend Management application is utilised by Compass Group SA both internally as well as externally at client sites to enable the provision of effective facilities management services. This case study is for Fraxion’s internal deployment at Compass:

Business Situation before Fraxion:

Compass Group SA operates out of three major centres being Johannesburg, Cape Town and Durban with smaller satellite offices in East London, Port Elizabeth, Bloemfontein and Nelspruit.

Office expenditure at these locations was controlled on a manual basis whereby service requests were made telephonically by the respective office manager, who then placed the order with the supplier, received the goods or services and requested payment from cash book; a time-consuming and manual process.

Solution:

Savings in time and a dramatic increase in efficiencies are evident with the implementation of Fraxion. Processes are streamlined and best practice enforced through the embedded controls, defined by Compass Group’s policies and procedures. The comprehensive audit trails available with each transaction in Fraxion continue to facilitate accurate financial reporting.

Fraxion enables the automated creation and authorisation of all routine requests, including general purchasing, capital expenditure, travel, expense claims, petty cash and leave requests. Supplier and invoice management, credit notes, quotation, receipting and payment management have all been simplified, while Fraxion’s integrated report writing functionality enables effective real-time reporting.

Benefits:

“Fraxion manages and optimises our service offerings, allowing us to gain insight into spend behaviour and improve leverage across various operational areas. With the implementation of Fraxion, the Compass Group is able to manage risk effectively on a per-transaction as well as cumulative basis, accommodating budgetary and cost centre owner constraints. Fraxion provides complete control over the Compass Group’s financial environment.”

Brian Alcock, Chief Financial Officer